Contact information

We’re a small team, and we read every message ourselves. Whether you have a question before you order or need help with your bottle, we’re happy to help.

Email: info@trytamba.com
Hours: Monday to Friday, 9 am – 5 pm ET
Response time: within 24 hours on business days

Or send us a message using the form below.

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Before you write, you might find your answer here

Where is my order?
Each bottle is hand-hammered after you order (5–7 days), then delivered across Canada in about 12–15 business days. You’ll get a tracking number by email as soon as it ships. → Shipping Policy

I’d like to return my bottle.
You have 30 days from delivery to try it. If it’s not for you, email us with your order number and “Return request”. → Refund Policy

My bottle is getting darker. Is that normal?
Yes. That’s natural patina, a sign of real copper. Half a lemon dipped in salt brings the shine back in a minute.

How do I know it’s real copper?
Hold a fridge magnet against the body of the bottle. Solid copper isn’t magnetic, so it won’t stick. Your purity certificate is in the box.

Can I change or cancel my order?
Yes, within 24 hours of ordering. Just email us with your order number.